General Terms and Conditions of Sale
These General Terms and Conditions of Sale fully govern all supplies and services provided by Automationware Srl. Any different or additional conditions proposed by the Customer shall be considered null and void, unless expressly accepted in writing by the Company.
1)Offers and Orders
Unless otherwise specified, commercial offers are valid for 15 (fifteen) days.
Orders are binding for the Customer upon submission and become binding for Automationware only upon issuance of the order confirmation. Orders that include penalties will not be accepted.
The minimum invoice amount for any supply from Automationware Srl is €150 (one hundred and fifty).
2) Withdrawal
- For orders concerning standard catalog products, the Customer has the right to withdraw within 7 (seven) calendar days from the order submission date, by providing written
- For special, custom-made, or non-standard products, withdrawal is not
- Any advance payments will only be refunded in the cases allowed in points 1-2 of this article.
- No withdrawal shall be considered valid without written acceptance by Automationware
3) Prices
For standard and special products, prices are those in effect at the time of the offer.
The prices stated by Automationware Srl in offers and order confirmations refer to the ordered quantities, and Automationware Srl reserves the right to change unit prices if the quantity is modified.
All quotations are ex works Automationware Srl warehouse, excluding packaging.
4) Processing and Assembly on Customer’s Behalf
For supplies that include work on materials or components provided by the Customer (e.g., integration of motors, gearboxes, or other accessories), an additional cost will be applied as agreed upon at the time of the offer.
The materials must be delivered to our facilities within 15 days from the scheduled delivery date. Otherwise, Automationware Srl will ship the product without the requested integration.
5) Delivery Times
The delivery times indicated on the order confirmations refer to the shipment date, are provided as an estimate only, and in no case shall constitute a binding obligation for Automationware Srl to ship by the specified date.
6) Packaging
Packaging costs for standard products are charged at a flat rate of 3% of the supply value, unless otherwise specified. For non-standard products, packaging costs must be agreed upon at the offer stage.
7) Shipping
Shipments are always made on behalf of and at the risk of the Customer, even when terms are agreed as “delivered duty paid”. Packaging methods and materials are at the sole discretion of Automationware Srl.
Therefore, Automationware Srl shall not accept any liability for shipping delays, nor any order cancellations based on such delays.
Delays by Automationware Srl do not entitle the Customer to compensation in the event of disputes between the Customer and their own clients.
8) Payments and Breach of Contract
Payments must be made according to the terms agreed upon when placing the order.
Once the agreed payment term has expired, and without prejudice to Automationware Srl’s right to full payment, interest on arrears will be charged in accordance with Italian Legislative Decree 231/02.
In case of late or missed payment, Automationware Srl reserves the right to:
- Suspend the delivery of goods still on order or cancel the remaining part of the order, with notice to the Customer, who will not be entitled to any compensation or indemnity, without prejudice to Automationware Srl’s rights;
- Apply a penalty of €100 (one hundred) for administrative costs;
- Revoke any discounts or payment extensions previously granted for current and future
Any claims related to a supply do not release the Customer from the obligation to pay invoices by the due date.
9) Warranty
The warranty provided by Automationware Srl is valid for one year from the date of product delivery. It covers exclusively the repair or replacement, free of charge, of components found to have manufacturing defects or non-compliant materials.
The warranty is automatically void if the allegedly defective components are tampered with or repaired by unauthorized third parties. Automationware Srl is not liable for any damages resulting from accidental events of any nature during product use.
The warranty does not cover deterioration or failures caused by normal wear and tear, improper use, accidents, incorrect installation, overloading, poor maintenance, or inadequate lubrication.
In case of acknowledged defect, Automationware Srl may, at its discretion, replace or refund the product, fully or partially, based on the invoiced value. In no case shall Automationware Srl be liable for lost profits or direct or indirect consequential damages.
10) Claims and Returns
Claims for tampering or shortages must always be made by the recipient directly to the carrier. The recipient must report any defects within eight days of receiving the goods.
A claim can never result in the cancellation or reduction of the order by the Customer, nor in any compensation from Automationware Srl, nor in a delayed payment of the invoice.
All returns must be previously agreed with Automationware Srl, which will issue a Return Merchandise Authorization (RMA) number. The absence of this code on the delivery note may result in the refusal of the returned goods.
Credit notes will only be issued after verification and acceptance of the returned goods. Returns will be accepted only if the goods and packaging are completely intact.
Returns due to incorrect ordering by the Customer are not permitted for any product or accessory.
11) Limitation of Liability
Automationware shall not be liable for direct or indirect damages resulting from the use of its products, even in the case of acknowledged defects, nor shall it be responsible for applications or purposes not explicitly authorized.
12) Jurisdiction
Any dispute shall fall under the exclusive jurisdiction of the Court of Venice. The legal domicile of the Company is in Martellago (VE), via Luciano Cacace 5-7.
13) VAT Obligations and Fiscal Data
The Customer is responsible for verifying the accuracy of their fiscal data (company name, VAT number, address). Any changes must be communicated promptly. Failure to do so releases Automationware from any joint fiscal liability.
14) Personal Data Processing
The personal data provided will be processed in accordance with EU Regulation 2016/679 (GDPR), exclusively for purposes related to the contractual relationship and legal obligations.
15) Urgent / Priority Services (optional)
Upon request and subject to availability, Automationware can offer priority production and delivery procedures, with a 15% surcharge. This option must be requested and approved in writing.
Automationware S.r.l.
Company subject to direction and coordination by PNEUMAX HOLDING S.P.A. Registered and operational office: Via Luciano Cacace 5–7, 30030 Martellago (VE), Italy
Share Capital: €240,000.00 fully paid – VAT & Tax Code: 04861600270 – Venice Companies Register: 04861600270 – REA 458024
Tel. +39 041 5102028 – info@automationware.it – www.automationware.it
