Frequently Asked
Questions and Answers

Will you provide product layouts? In which format?

AutomationWare saves some of the product configurations in Solidworks STEP files, to easily load them in CAD
 Furthermore, AutomationWare retains every project over time in archives with protection against cyber-attacks.

What types of guarantee does AutomationWare offer?

The terms of sale are described on the T&C You will find info about the terms of sales on the T&C page. All products are automatically covered by a one- year guarantee.

Continues duty cycles actuators are covered by a minimum-1-year product guarantee, each extension must be quoted separately as an option.

Customer support in Italy and abroad

A global network of distributors and partners helps us offer a quick and direct support to all customers

We also hold a large stock in site and provide product support on discontinued products too (maximum obsolescence: 5 years). 

Offers, spare parts and product support will be available within 24-48 hours. 

What does ROS stand for?

The Robot Operating System (ROS) is a set of software libraries and tools that help you build robot applications. From drivers to cutting edge algorithms and powerful development tools, ROS has what you need for your next robotics project. And it’s all open source. (Such like Linux).  More information available on the RoboVu page. Find out more

Would it be possible to take a plant tour or meet one of your design engineers?

Our company offers factory tours to give you the opportunity to learn more about the technologies we use and the manufacturing methods we employ

A visit to our mechatronics and robotics laboratories will be an opportunity to learn more about next generation open-source collaborative robotics. To book/organize/take a tour, please send a request to info@automationware.it

Are there any internship opportunies? Can I use your R&D labs for my degree thesis?

AutomationWare’s objective is to develop a local innovation ecosystem. Universities and technical institutes can be key partners in this process, so we encourage them to collaborate with us to reach this goal together. For more information, please go to the career page and register.

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